FAQ for Subuser Product

General Questions

1. What is the Subuser product in Utho Cloud?

Answer: The Subuser product in Utho Cloud allows administrators to create and manage subusers within their account. This enables delegating specific tasks and permissions to different users, enhancing collaboration and security.

2. How do I create a new subuser?

Answer:

1. Navigate to the Subuser section from the sidebar menu in the Utho Cloud Management Console.
2. Click on the Add Subuser button.
3. Enter the required information such as Name, Mobile Number, Email, and choose the product to give permissions.
4. Click on Add Subuser to create the new subuser. The subuser will then appear in the list section.

3. What permissions can I assign to a subuser?

Answer: You can assign permissions based on specific products and actions within Utho Cloud. This includes access to various services, management capabilities, and operational tasks relevant to the assigned roles.

4. Can I edit the permissions of an existing subuser?

Answer: Yes, you can edit the permissions of an existing subuser. Navigate to the Subuser section, select the subuser you want to edit, update the permissions as needed, and save the changes.

5. How many subusers can I create?

Answer: The number of subusers you can create depends on your Utho Cloud subscription plan. Refer to your plan details or contact Utho Cloud Support for specific limits.

Technical Questions

1. How do I ensure the security of subuser accounts?

Answer:

• Strong Passwords: Ensure subusers create strong, unique passwords.
• Two-Factor Authentication: Enable two-factor authentication (2FA) for an additional layer of security.
• Regular Audits: Regularly review subuser permissions and activity logs.
• Access Control: Grant the least privilege necessary for subusers to perform their tasks.

2. Can subusers have access to multiple products?

Answer: Yes, subusers can be granted access to multiple products within Utho Cloud. You can specify the products and the corresponding permissions when creating or editing a subuser.

3. How do I delete a subuser?

Answer:

1. Navigate to the Subuser section in the Utho Cloud Management Console.
2. Select the subuser you wish to delete.
3. Click on the Delete button and confirm the deletion. The subuser will be removed from your account.

4. What happens if a subuser forgets their password?

Answer: If a subuser forgets their password, they can use the Forgot Password link on the login page to reset it. An email with reset instructions will be sent to their registered email address.

5. How do I track the activities of subusers?

Answer: Utho Cloud provides activity logs and audit trails for subuser actions. You can access these logs from the Activity Logs section in the Management Console to monitor subuser activities and ensure compliance.

6. Can subusers create other subusers?

Answer: This depends on the permissions granted to the subuser. If a subuser has the necessary administrative permissions, they can create and manage other subusers. Ensure that only trusted subusers are granted such permissions.

Contact Information

Customer Support

For further assistance, you can contact Utho Cloud Support through the Utho Cloud Management Console or email [email protected].