Troubleshoot

Common Issues

1. Unable to Access Storage Bucket

Problem: You cannot access your storage bucket.

Solution:

• Permissions: Ensure your account has the necessary permissions to access the bucket. Check the bucket’s access control list (ACL) and bucket policies.
• Bucket Name: Verify that the bucket name is correct and exists in your account.
• Region: Ensure you are trying to access the bucket in the correct region.
• Network Configuration: Check your network settings to ensure there are no restrictions or firewall rules blocking access to Utho Cloud endpoints.

2. Slow Data Transfer Speeds

Problem: Data transfer to or from the storage bucket is slow.

Solution:

• Network Connection: Check your internet connection for stability and speed.
• Region Selection: Ensure your bucket is located in the nearest region to minimize latency.
• Multipart Upload: Use multipart upload for large files to improve transfer speed.
• Bandwidth: Verify that your bandwidth is sufficient for the desired transfer rate. Consider upgrading your bandwidth if necessary.
• Performance Settings: Adjust performance settings in your Utho Cloud Management Console for optimal data transfer.

3. Data Not Showing in Bucket

Problem: Uploaded data is not visible in the storage bucket.

Solution:

• Upload Confirmation: Ensure the upload process completed successfully and check for any error messages.
• Bucket Refresh: Refresh the bucket view in the Utho Cloud Management Console to see the latest data.
• Access Permissions: Verify that you have the necessary permissions to view the uploaded data.
• List Objects API: Use the List Objects API to ensure the data is present in the bucket and check for any issues with object visibility.

4. File Corruption During Upload

Problem: Files appear to be corrupted after being uploaded to the storage bucket.

Solution:

• Checksum Verification: Use checksums to verify file integrity before and after upload.
• Multipart Upload: Use multipart upload to minimize the risk of corruption during large file transfers.
• Retry Logic: Implement retry logic in your upload process to handle transient network issues.
• Client-Side Encryption: Ensure client-side encryption is correctly configured if you are using it.

5. Exceeding Storage Limits

Problem: You have exceeded your storage quota.

Solution:

• Storage Monitoring: Regularly monitor your storage usage in the Utho Cloud Management Console.
• Upgrade Plan: Consider upgrading your storage plan to accommodate increased data storage needs.
• Data Cleanup: Delete unnecessary or outdated data to free up space.
• Automated Lifecycle Policies: Implement automated lifecycle policies to manage data retention and deletion.

Error Messages

1. “Access Denied”

Error: Access Denied

Solution:

• Permissions: Ensure you have the necessary permissions to access the resource. Check the ACL and bucket policies.
• Bucket Policies: Review and adjust bucket policies to grant appropriate access.
• IAM Roles: Verify that your IAM roles and policies are correctly configured.

2. “Bucket Not Found”

Error: Bucket Not Found

Solution:

• Bucket Name: Confirm that the bucket name is correct and exists in your account.
• Region: Ensure you are accessing the bucket in the correct region.
• Deletion: Check if the bucket was accidentally deleted.

3. “Request Timeout”

Error: Request Timeout

Solution:

• Network Connection: Check your internet connection for stability.
• Retry Mechanism: Implement a retry mechanism to handle transient network issues.
• Endpoint Configuration: Ensure the endpoint configuration is correct and reachable.

Support

If you continue to experience issues or need further assistance, please refer to the following resources:

Utho Cloud Support

• Contact Utho Cloud Support: Access support through the Utho Cloud Management Console or email [email protected].

Community Resources

• Utho Cloud Forums: Participate in discussions and seek advice from the Utho Cloud community in the Utho Cloud Forums.

For immediate assistance, you can also contact Utho Cloud Support via your Utho Cloud Management Console.

By following these troubleshooting steps and solutions, you should be able to resolve common issues encountered with Utho Cloud Object Storage and ensure effective performance and reliability of your data storage.