How to Re-open a Ticket

Overview

The Re-open Ticket feature allows you to re-open a closed ticket by adding a reply. When you add a reply to a closed ticket, the status automatically changes to “Open,” and the ticket will be re-opened for further communication with the relevant department.

Login or Sign Up

1. Visit the Utho Cloud Platform login page.
2. Enter your credentials and click Login .
3. If you’re not registered, sign up here.

Steps to Re-open a Ticket

1. Navigate to the Ticket Listing Page
   • You can access the Ticket Listing Page by clicking here.
   • On the listing page, locate the ticket you want to re-open.
2. Access the Manage Page of the Ticket
   • In the ticket list, click on the Manage button at the end of the desired ticket entry.
   • This will take you to the Manage Page of the ticket.
3. Add a Reply to the Ticket

   • On the Manage Page , you will see a text box to add your reply.

   • Enter your reply in the provided text editor.

     

4. Click on the “Add Reply” Button

   • After typing your response, click on the Add Reply button.

   • This action will automatically re-open the ticket and change its status from “Closed” to “Active”.

     

5. Verify the Ticket Status

   • After adding your reply, check the top of the page where you will now see the Set to Close button instead of the Back to Tickets button.

   • This confirms that your ticket has been re-opened, and you can now continue the conversation with the support team.