Getting Started

Initial Start

• Log in to your account on our platform.
• Navigate to the aside bar and locate the Ticket and click that tab

Quick Start

Open the Ticket Page:

After click on the above Ticket button a ticketpage will open

The Ticket Dashboard provides a comprehensive view of your support tickets. At a glance, you can see the following metrics:

• Total Tickets: The total number of tickets created in your account.
• Open Tickets: Tickets that are currently open and awaiting resolution.
• Answered Tickets: Tickets that have received a response but are not yet closed.
• Closed Tickets: Tickets that have been resolved and closed.

Below the metrics, there is a table listing all the tickets created in your account.

Tickets Table

The table displays the following columns:

• Ticket ID: A unique identifier for each ticket.
• Subject: The subject line of the ticket, summarizing the issue.
• Department: The department the ticket is assigned to (e.g., Support, Account, Sales).
• Status: The current status of the ticket (e.g., Open, Answered, Closed).
• Created At: The date and time when the ticket was created.

At the top of the table, there is an Open Ticket button for creating new tickets.

Creating a New Ticket

To create a new ticket, follow these steps:

1. Click on the Open Ticket Button:
   • Located at the top of the tickets table, clicking this button will open a drawer from the right side of the screen.
2. Fill in the Open Ticket Form:
   • Department: Select the department relevant to your issue (Support, Account, Sales).
   • Priority: Choose the priority level of the ticket (Urgent, Medium, Low).
   • Subject: Enter a brief subject line summarizing the issue.
   • Message: Provide a detailed description of the issue or request.
3. Submit the Form:
   • Click the Open New Ticket button at the bottom of the form. Upon submission, a new ticket will be created.
4. Ticket Creation Confirmation:

   • After creating the ticket, you will be redirected to the newly created ticket’s details page.

   • An email confirmation will also be sent to notify you of the ticket creation.